Jason Babo

Directed community and affiliate relations for Zygor Guides, driving significant network growth, enhancing engagement, and increasing profitability within the gaming content sector.

• Led the strategic implementation of a new affiliate system, achieving a tenfold increase in network size and significantly boosting affiliate engagement and overall profitability.
• Developed and authored engaging blog posts and content strategies that substantially increased community interaction and cultivated a supportive environment for both new and veteran users.

Led the founding and ongoing administration of Vineyard, a philanthropic organization enhancing online service accessibility for entrepreneurs by providing professional web hosting and unique application development.

• Established and continuously led Vineyard, a philanthropic organization focused on improving online service accessibility for hundreds of entrepreneurs with limited technological proficiency.
• Provided professional web hosting experiences to hundreds of users, enabling them to establish and operate their own online services.
• Developed and implemented a unique program facilitating the creation of MUDs, talkers, web pages, and diverse applications, expanding service offerings.
• Administered and managed a network of 22 Linux servers across multiple data centers, ensuring optimal performance, 99.9% availability, and robust service delivery for all users.

Led the design, development, and implementation of customer service strategies and helpdesk programs for a studio's title game, ensuring high-quality support and contributing to game development quality.

• Directed the full lifecycle development and implementation of the customer service strategy for a major title game, introducing a new helpdesk program and optimizing customer service procedures.
• Contributed significantly to Quality Assurance by conducting rigorous testing on new build releases, leveraging game development expertise to enhance product stability and user experience.

Managed international partnerships for StreamTV, focusing on esports leagues and live-streams to ensure high-quality content delivery and reliability for the Streamheroes community.

• Identified, evaluated, and secured strategic partnerships with international esports leagues and live-streamers, consistently exceeding internal metrics for content quality and platform reliability for the Streamheroes community.
• Executed a comprehensive 6-month contract through strategic planning and cross-functional collaboration, ensuring successful partnership delivery and stakeholder satisfaction.

Oversaw and managed the expansion of the customer service division for a startup during corporate restructuring, developing and implementing strategic support solutions.

• Directed the strategic expansion and restructuring of the customer service division, successfully navigating the startup through a period of significant corporate change.
• Designed and implemented an effective customer service strategy, including the selection and deployment of optimal tools to enhance team efficiency and service quality.

Managed technical projects for EsportsConstruct, serving as a liaison between management and engineering to ensure successful software integrations and project delivery.

• Acted as the primary liaison between management and engineering teams, facilitating seamless communication and coordination for multiple complex software integrations.
• Streamlined project communication and enhanced visibility of project status, delivering detailed specifications that ensured 100% on-budget and on-time project delivery.

Led partnership strategy for StreamHERO, developing comprehensive onboarding plans and providing high-level VIP support to integrate new users and partners.

• Orchestrated company-wide strategy for partner onboarding, developing and executing a comprehensive plan that successfully integrated new partners into the ecosystem.
• Provided high-level VIP support to new users and partners, ensuring seamless integration and alignment with their strategic goals and the company's system.

Delivered personalized and in-depth technical support to content creators, enhancing team knowledge and empowering streamers to maximize their potential.

• Provided personalized, in-depth technical support to content creators via Intercom Live Chat, and significantly enhanced team-wide knowledge by documenting and sharing effective solutions.
• Empowered and guided over 500 streamers to unlock their full potential, leveraging distinct expertise to amplify their reach and impact in the streaming community.

Managed and developed strategic partnerships for Twitch, fostering growth for content creators and contributing to the company's phenomenal growth.

• Collaborated closely with hundreds of content creators, providing strategic guidance to significantly grow their audience, enhance streaming skills, and maximize their potential on the Twitch platform.
• Delivered personalized guidance and support to numerous globally recognized livestreaming personalities, facilitating their evolution into successful entrepreneurs and international celebrities.
• Played a key role in driving a period of phenomenal growth for Twitch as a nascent startup through strategic and impactful partnership management.